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Opened 6 years ago

#148 new defect

Plan change can incur incorrect charging for data usage

Reported by: ckb6 Owned by: ckb6
Priority: critical Milestone:
Component: ccsd Version: HEAD
Keywords: Cc: andrew.cooke@…
Estimated Hours Work:

Description

Changing a plan will reset the customers data cap to the plan data cap. If the customer has already gone over that data cap, at the next accounting update, they will be charged for all the usage above the new data cap to there current usage.

This is bad however I am unsure of what the correct action is, perhaps set the data cap to the max of current usage and new plan's data cap, or force plan changes to only occur during a rollover???

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as The resolution will be set. Next status will be 'closed'.
to The owner will be changed from ckb6. Next status will be 'new'.
The owner will be changed from ckb6 to anonymous. Next status will be 'assigned'.
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